Questions About a Bill?

We realize that dealing with collection notices may be confusing and frustrating. We invite you to contact us so that we can assist you in paying your bill. Please know that while you're welcome to contact us via phone at 1-888-433-2886, wait times are often extensive due to call volume. Call center hours are 8am-5pm EST.

To bypass wait times, you may find it easier to submit your question via the forms below. To help us provide the best service possible, please provide a daytime number where you can be reached. A West Asset Management representative will contact you within 24 hours of submitting your request. If your request was submitted over a weekend, we will contact you the next business day.

To help us better assist you, please choose the nature of your question below:

• Have we been calling you in an attempt to reach someone else? Let us know about it.
• Do you have a question regarding your account?

• Questions About a Bill